At LentilFashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy subject to the following terms:
Eligibility for Refunds
- Refunds are available for products returned within 7 days of delivery.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Products damaged due to misuse or improper care are not eligible for refunds.
Refund Process
- To initiate a refund, please contact our customer support within 7 days of receiving your order, providing your order details and reason for return.
- We will provide instructions for returning the product to us.
- Once we receive and inspect the returned item, your refund will be processed within 7-10 business days.
Refund Method
- Refunds will be credited using the original payment method you used for purchase.
- Please note that banks or payment gateways may take additional time to reflect the refund in your account.
Shipping Costs and Charges
- Shipping charges for returned products are the responsibility of the customer unless the item is defective or wrong.
- Refunds exclude any original shipping costs paid at purchase unless the product is faulty.
Exchanges
- We currently do not offer direct exchanges. Please return the product for a refund and place a new order.
Contact
For refunds and returns assistance, contact us at:
Email: support@lentilfashion.com
Phone: +91-9892319744